Payments and Returns Policy

Payment Policy

Accepted Methods of Payment accepts payments through and PayPal. You do not need a PayPal Account to pay for your items through PayPal:
Our site is secured using an SSL certificate and is PCI compliant.
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Packages will NOT be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. will provide you with one additional day (that’s four days total). If payment has not been received on the fourth day, the transaction will be cancelled.
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
Your & PayPal transaction will be identified on your statement as “ALLEN BASIC GIFTS”

Shipping Policy


All orders are generally shipped within 48 hours Monday – Friday 8am – 5pm Central Time

Order Tracking

If shipped via FedEx, the shipping number can be provided if an acceptable email address is provided.
USPS is the primary shipping method
UPS is not accepted and not a shipping option

Shipping Rates

The rate for shipping is calculated at checkout.
For USPS Priority Mail there is a $3.97 charge anywhere in the U.S.


We use the following carriers to deliver our orders:
FedEx (Ground, Express and Smart Post)

Back Orders

If an item goes on back order we will contact you to advise you of if and when the item will be available. If you wish to cancel that item and you have still have an item or items to process, we will refund the amount of the out of stock item.


The product can be returned for full refund within 30 Days. The customer is responsible for the return shipping cost and there is a $5 restocking fee. If any straps do not fit or break within the first 30 days, please call the Customer Service number and leave a message. We will send a replacement strap or have the product returned via 1st Class Mail.

8330 Lyndon B Johnson Fwy
Dallas, TX 75243
(972) 808-6736

This page was last updated: April 12, 2018